FAQ - Webshop

You can find your parcel number in the shipping confirmation. You should have received this by email (also check your spam folder). If you have an account on the Gardena website, you can also view the shipment status here under Orders.

If your delivery is delayed, you will be informed by our customer service.
Mixed orders (spare parts + finished products) automatically result in two deliveries, as the products are shipped from different warehouses.

The delivery time is approx. 3-7 days.

Unfortunately, this is currently not possible. Delivery is from Monday to Friday between 08:00 and 18:00. 

From a purchase of €49.00, the shipping costs are waived.  
Spare parts orders are not included. The shipping costs are always € 6.49.

The shipping costs are €6.49. 
From a purchase of €49.00, the shipping costs are waived.  Spare parts orders are not included. We always charge shipping costs of €6.49.

Gardena ships with various parcel service providers. 
- DHL: Regular shipping
- UPS: Products with excess length
- DPD: Spare parts
A selection by the customer is not possible.

Express delivery cannot be selected. Only standard delivery is possible.
This usually takes 3-7 days.

As we work together with different service providers, delivery to a packing station is unfortunately not possible.

You can use the contact form to get in touch with our customer service team directly to report any damage to your delivery.

You can use the contact form to get in touch with our customer service team directly to report missed deliveries.

You can use the contact form to get in touch with our customer service directly to report an incomplete delivery.
Mixed orders (spare parts + finished products) automatically result in two deliveries, as the products are shipped from different warehouses.

If you receive three delivery notifications but have not responded, your delivery will be returned to our warehouse. 
In this case, you will receive a credit note once the items have arrived at the warehouse.

Gardena offers the following payment methods for your order:
1) Payment by credit card (VISA, MasterCard)
2) Payment by Paypal

We currently accept payments with the following cards:
- VISA
- MasterCard
Once the order has been received, we will ask the bank for payment authorization. This includes orders that are to be delivered on a specific date. To reduce the risk of your authorization being declined by your card issuer, please read the following:

- Make sure your personal details are correct and match those registered on your bank account.
- When pre-ordering items, make sure that your card expiration date is not outside of the expected release date for your items.
- Make sure your card is registered to the billing address. Sign up to a card authentication scheme such as Verified by Visa or MasterCard SecureCode.

If you pay with PayPal, you will be redirected to the PayPal website to complete your payment. You will need to log in with your PayPal username and password. Please check the details on the PayPal website before confirming the payment.
If you are not a PayPal customer today, you can still use this payment method by registering for a new account or using the credit card payment option to pay as a guest via PayPal.

No, once the order process has been completed in the store, it is no longer possible to change the payment method.

The Gardena Shop occasionally offers discounts or reductions for special items or periods via promotional codes. If you want to buy an item with a promotional code, you can redeem this promotional code in the shopping cart under "Voucher code".

Either your code has expired, is incorrect or has already been used.
You can use the contact form to get in touch with our customer service team directly to clarify incorrect codes.

Make sure you use the correct passwords and data. Our webshop automatically validates your credit card. You also have the option of using a different payment method during the order process.

You can use the contact form to get in touch with our customer service directly to check your order and payment.

If you wish to return one or more items from your order, you have 30 days from the date you receive your package to submit your return request. You then have a further 14 days to send us your parcel.
Our GARDENA customer service reserves the right to refuse a return package and send it back to you if your package was sent after the 30-day period has expired.

The procedure for returning a parcel:
1. go to https://b2bshop.gardena.com/reefing/selection?clear=true and enter your order number and e-mail address.

2. select the items to be returned

3. you will receive a confirmation e-mail with a DPD link. There you will find the return label for your parcel

4. pack the items carefully and stick the return label on the parcel

5. hand in the parcel at a DPD branch.

6. after receiving and processing your return, we will process the refund within a maximum of 10 days, depending on the payment method you chose when paying for your order.

It is not possible to exchange an item directly, but you can return your item via the returns page.

After receiving and processing your return, we will process the refund - 
depending on which payment method you chose when paying for your order - within a maximum of 10 days.

Yes, the shipping costs from the order will also be refunded.

You can use the contact form to get in touch with our customer service directly to check your return or credit note.

Shopping via the Gardena Shop is easy and secure. Just follow these few steps to place an order.

1. select an item you would like to buy and then click on "Add to shopping cart" in the quick view or on the product page.

2. you can now either continue shopping by adding more products to your shopping cart or complete your purchase.

3. if you want to complete your purchase, click on "Checkout" and follow the steps in the order process. After completing your order, you will receive an order confirmation email containing your order number.

Unfortunately, it is not possible to order by telephone.

Unfortunately, you cannot add additional items to an order you have already placed. Please place a second order.

You can cancel an order as long as the goods are not ready for shipment. If you want to cancel an order, use the contact form.
The customer service team will take care of your cancellation as quickly as possible. If the order has been prepared for shipment in the meantime, the order can no longer be canceled. This does not affect your statutory right of withdrawal.

Unfortunately, you can no longer change your order. Please place a second order if necessary.

Unfortunately, our system does not allow you to order items that are not in stock. We recommend that you visit the Gardena Shop regularly,  
as we always endeavor to replenish used stock as quickly as possible.

You can check the status of your order in the Gardena Shop under "My account" and "Orders". 
There you can track the shipment of your order by clicking on the link. In addition, your shipping confirmation, which will be sent to you by e-mail, will also contain a tracking link.

Check that your address and payment details are correct. If there is still an error, you can contact our customer service via the contact form our customer service.

If you have any questions about the ordering process, please contact our customer service.

My Account is your customer account in the Gardena Shop.

You can register your products and easily check the order status, for example.

To do this, click on "Log in" at the top of the website. 
Then follow the instructions on "Create an account".

To change your password, go to "Profile" in your account. Then click on Password.
With "Edit these details" you can edit your current password.

If you would like to change your e-mail address, please contact our IT department at: its@gardena.com

To delete your customer account, go to "Profile" in your account. Then click on "Delete profile".
You can now delete your account by confirming your password.
If you delete your profile, you will not be able to recover any of your personal data. All your registered devices will be forgotten and you will be removed from our system.